How booking, paying and cancelling work.

Payment

Individual sessions and Calendar Foundation Sessions must be paid before the scheduled appointment.

Monthly coaching packages are paid in full at the beginning of each month or coaching period. Payment reserves the agreed-upon number of sessions and any additional support included in the package.

Payment is accepted by cash or e-transfer.

Rescheduling

Sessions may be rescheduled without charge when at least 24 hours' notice is provided.

Monthly clients may reschedule their appointments within the current package period. When needed, a rescheduled session may be carried forward for up to 14 days after the package ends. Sessions cannot be carried forward indefinitely.

Late cancellations

Sessions cancelled or rescheduled with less than 24 hours' notice will be charged 50% of the session fee.

For monthly packages, a late cancellation will count as half of one session. The remaining half-session value may be applied as a credit toward a future individual session.

One late-cancellation fee may be waived as a courtesy. Additional exceptions may be considered in cases of sudden illness, emergency, or other significant circumstances.

Missed appointments

Appointments missed without notice will be charged at the full session rate. For monthly clients, the missed appointment will count as one of the sessions included in the package.

Refunds and monthly packages

Monthly packages are paid in advance and are non-refundable once the first session has taken place.

If a client chooses not to continue after coaching has begun, they may still use the remaining sessions included in the package within the original coaching period or the 14-day rescheduling window.

Before the first session takes place, cancellation and refund requests will be considered, minus any non-refundable payment-processing fees or work already completed in preparation for the client.

Late arrivals

Clients who arrive late may use the remainder of their scheduled appointment, but the session will still end at the originally scheduled time. This ensures that later appointments are not affected.

Coach cancellations

If I need to cancel a session, the client may choose to reschedule the appointment or receive a credit or refund for that session. A session cancelled by me will not count against a monthly package.